Customer & Technical Support

Overview

Welcome to our support page. We provide technical assistance and customer service for our non-custodial crypto wallet application. Our team will respond to your inquiries and solve problems in a timely manner.

Common Issues & Tips

Please safely back up your mnemonic phrase and private key. We cannot recover your wallet if you lose them.
Ensure your device network is normal when querying assets or sending transactions.
Update the app to the latest version to fix known bugs and get new features.
Do not share your mnemonic phrase or private key with anyone to avoid asset loss.

Contact Support

If you encounter technical failures, function errors or have any questions, please contact us via email:

Support Email: yyz395768555@gmail.com

We usually reply within 24 working hours.

Important Reminder: We will NEVER ask you to provide your mnemonic phrase, private key or wallet password via email or any other channel.

Working Hours

Monday to Friday, standard working hours. We will handle all support requests as soon as possible.